Create SOPs
Department by department, step by step, linked to the standards each procedure delivers. We write them with the people who do the work.
Hotel SOPs written department by department and checked against real practice
We create the SOPs your hotels are missing and update the ones that have drifted. Each procedure is written step by step, linked to the brand standard it delivers, and digitized once it is right.
Create the SOPs you lack, update the ones you have
Procedures are written for each department, so the people doing the work can follow them.
Update SOPs
We check procedures against real practice, remove what is outdated, close the gaps and keep each SOP matched to the standard it supports.
Department by department, for example
- Front office
- Housekeeping
- Food and beverage
- Engineering
- Spa and recreation
- Sales and events
What a finished SOP looks like
A short procedure a team member can follow, with a clear link back to the standards it delivers.
- One owner and one department, so nobody wonders whose procedure it is
- Numbered steps in the order the work happens
- Links to the brand standards each step delivers
- A check against how the work is done on the floor
Illustrative example. The SOP and its details are fictional.
SOP FB-07 Food and beverage
Beverage station service
- Position the bean-to-cup machine at the left end of the counter, drip tray clear.
- Set cups and lids on the tray beside the sweets stand. Lids stacked, cups by size.
- Line up the hazelnut, vanilla and caramel syrups with labels facing out.
- Check the machine screen shows the home menu, then switch on the wall lamps.
- Wipe the counter and refill stirrers before the lobby opens.
Delivers these brand standards
- Beverage station setup
- Syrup and sweetener labelling
- Cup and lid par levels
How an engagement works
Four steps, in this order. Standards and SOPs are handled together so they stay linked.
Understand
We learn how each department works today and collect the SOPs and standards you already have.
Write or update
We write what is missing and update the rest, checking each SOP against real practice and removing what is outdated.
Digitize and convert
SOPs go into the GDI platform and, where it helps, become picture-step or video SOPs.
Keep current
Update once, notify the right people, and keep a full history of every change.
SOPs and standards, kept together
In GDI's digital ecosystem, SOPs are searchable and linked to the brand standards they support. Upload them as PDF, Word or Excel, or let us convert them into picture-step and video SOPs. Update an SOP and the platform notifies the people who need to know.
Questions hotel teams ask
Something else? Write to [email protected].
Can you work from the SOPs we already have?
Yes. We update existing SOPs so they match the standards they support. The GDI platform accepts SOPs in PDF, Word or Excel, so you do not need to rewrite them first. If nothing is written yet, we create them with you.
How do SOPs relate to brand standards?
A brand standard defines what the result should be. The SOP is the step-by-step procedure that tells each team how to deliver it. We write them together and link each SOP to the standards it supports.
How do you make sure SOPs match what really happens?
We check procedures against real practice, remove what is outdated and close the gaps, so the SOP describes the work as your teams do it.
Can SOPs become pictures or video?
Yes. After the SOPs are written, we can convert them into picture-step and video formats, so a new team member can follow them on the floor instead of reading pages of text.
Start with the SOPs you have today
Tell us which departments run on written procedures, which do not, and where practice has moved on. We will suggest where to begin.