Everything the platform does for your hotel standards and SOPs

Part of the world's first complete digital ecosystem for brand standards and SOPs. Here is each feature, grouped by the job it does, with the screen where you would use it.

Illustrative interface. Hotels, names and data on these screens are fictional.

Repository and access

One home for every standard and SOP, open to the people who need it and no one else.

Centralized repository
One library for corporate, regional and hotel teams and process owners, across the three modules: brand standards, SOPs, and room setup and inventory placement.
Secure, role-based access
Decide who can view, edit or approve, at corporate, regional, hotel and department level.

See the modules in the digital ecosystem overview.

Try the switches. Each role gets its own view, edit and approve rights.

standards.harbour-collection.example / FB-BEV-014

Food and beverage / Beverage stations

Beverage station setup

FB-BEV-014v3.3 currentFood and beverage
How Preparation
Materials
Bean-to-cup machine, cups and lids, stirrers and sweets, three syrups
Timing
Ready 30 minutes before service opens
Owner
Lobby host
Syrups
Hazelnut, vanilla, caramel, labels facing out
Where Execution
Beverage station photo with numbered markers on the bean-to-cup machine, sweets stand, cups and lids tray and syrup bottles 1234
  1. 1Machine
  2. 2Sweets stand
  3. 3Cups and lids
  4. 4Syrups

Linked SOP: SOP FB-07 Beverage station service

Text, photo and numbered markers on one screen. The same standard can also be read as picture steps or watched as video.

Execution

Standards that people can follow without guessing.

Visual and detailed execution
Every standard carries text, images and video, so a team member sees what good looks like.
Guided execution: How
Preparation, materials, timing and responsibilities for each standard.
Guided execution: Where
Location-specific placement, shown by photo or video.

Picture-step and video formats: pictorial and video SOPs. Placement photos: room setup and inventory placement.

Change control

Change a standard with control, then tell everyone at once. Every update is versioned, approved if you want it to be, and sent to the right people automatically.

Feedback and approval flows
Hotel teams send feedback, approvers review, and notifications keep everyone informed.
Real-time updates and automated emails
When a standard changes, every relevant user gets an email with the details.
Standard history log
Who changed what, and when, recorded for every standard.
Version control with revert
Every version is stored. Open any earlier version, compare it, or restore it.
standards.harbour-collection.example / FB-BEV-014 / history

    v3.3 compared with v3.2

    History and revert. Pick a version to compare it with the one before, then restore it.

    standards.harbour-collection.example / approvals
    1. Draft
    2. In review
    3. Approved
    4. Published
    DO
    Daniel Okoye, regional operationsReview request for v3.3 · 12 Nov, 16:42

    Caramel syrup added after the menu change, and timing moved to 30 minutes. Please approve before rollout.

    ML
    Marta Lindqvist, Harbour QuayLobby host · feedback, 13 Nov, 08:15

    Our counter is shorter. Can the sweets stand sit to the right of the cups?

    To: Food and beverage teams, regional ops

    Updated standard: Beverage station setup

    Version 3.3 is live. What changed: syrups, timing.

    Harbour QuayHarbour ParkHarbour Square+11
    Open standard

    Approval and notification. Approve the change and see the automated email and the toast that go out.

    Find and export

    Get to the right standard in seconds, and take it with you in the format you already use.

    Powerful search and filters
    Search by keyword. Filter by hotel, department, date range, newly added and last updated.
    Export as PDF or Excel
    Export by department or the full set, in your own format.
    standards.harbour-collection.example / repository
    Department
    Also Hotel: AllDate rangeLast updated

    6 results

    • Beverage station setupFood and beverageBeverage stations · today
      Updated
    • Arrival welcome at the deskFront officeArrival · today
      New
    • Turndown service: bed and amenity setupHousekeepingTurndown · 12 Nov
      Approved
    • Bathroom amenity placementHousekeepingBathroom · today
      New
    • Breakfast buffet layoutFood and beverageBreakfast · 6 Nov
      Current
    • Beverage station serviceFood and beverageSOP FB-07 · today
      New

    Search and filters work across standards, SOPs and room setups.

    standards.harbour-collection.example / export
    Scope
    Format

    Export by department or the full set, as PDF or Excel, in your format.

    Mobile app

    A mobile app puts the current standard, with its photos and video, in the hands of the team doing the work.

    Library and search on the phone
    Find any standard by keyword and open it in text, photo or video.
    Updates as they happen
    Published changes reach the team, with a note on what changed.
    Feedback from the floor
    Send a comment to the approver straight from the standard.

    Flexible implementation

    Manage one property, a region or your entire brand. Deploy to several properties, or all of them, in one go.

    Choose your scope
    Start with a single hotel, a region or the whole brand.
    Deploy in one go
    Send the same standards to several properties, or the whole brand, at once.
    standards.harbour-collection.example / rollout
    Rollout scope

    Fictional hotel names. Choose a scope to see which properties receive the update.

    Questions about the features

    Something else? Write to [email protected], or read the digital ecosystem overview.

    Can we change a standard and tell every hotel at once?

    Yes. Update the standard and the platform sends an automated email to every relevant user with the details. You can deploy to several properties, or the whole brand, in one go.

    Can we go back to an earlier version of a standard?

    Yes. Every version is stored and the history log shows who changed what and when. Open any earlier version and restore it.

    Can approvals be required before a change goes live?

    Yes. Built-in feedback and approval flows send notifications to the right people, and role-based access controls who can view, edit or approve.

    Can we export our standards?

    Yes. Export by department, or the full set, as PDF or Excel in your own format.

    How do hotel teams find the right standard quickly?

    Search by keyword, then filter by hotel, department, date range, newly added or last updated. A mobile app is available for teams on the move.

    Do we have to roll out to the whole brand straight away?

    No. Manage a single property, a region or your entire brand. Start where it suits you and widen the scope later.

    See your standards in one system

    Tell us how your standards and SOPs are kept today. We will show you how they could run in the platform.

    Request a consultation [email protected]